![]() ![]() “If a competitor is coming up with ways to have contactless transactions and you don’t, you could fall behind, again, in weeks,” Weinstein told me. In the for-profit side of the economy, there’s another motivation. That may not be ideal - no-one likes talking to a machine, and United Way has a philosophy of people in crisis speaking to a real, sympathetic human - but it was the only way to manage the onslaught and help people who desperately needed it. That means the United Way had to offer a smart phone system that answered common questions and let people speak to agents when they had a question that couldn’t be answered. ![]() ![]() ![]() Twilio chief customer officer Glenn Weinstein Glenn Weinstein ![]()
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